IQOS ILUMA STARDRIFT

Limited Edition – Limited Quantities

IQOS ILUMA PRIME

Discover a new way to enjoy tobacco with IQOS.

Please check our FAQs below

Frequently Asked Questions

Will I receive the same product that I see in the picture?

In most cases, what you see is what you get. However, it may happen that the end product you receive might have a different packaging.

Where can I view my order?

Whenever you place an order, you shall receive an automated email confirming your order including your items, shipping fees and taxes when applicable. Alternatively, you can check all your orders including past ones once you login and go to orders under my account.

How can I return an item?

We don't accept returns on open items due to the nature of our products. However, you can contact us if you would like to return a sealed product and we can arrange it. Shipping fees are paid by the buyer.

Will you restock items indicated as “out of stock?”

Yes we do unless the product is discontinued or no longer available in the market

Where can I ship my order?

If your country is listed at the checkout page, we can ship your order to any address you define within the country.

Where do you ship to?

We ship to all countries listed at checkout page. If your country is not available in the drop-down list, contact us so we can check and arrange shipping to your country.

When will I receive my order?

Shipping time depends on the country you are shipping to, you can check the estimated shipping time on our page "shipping & returns"

Are your products original?

Yes, all the products listed on heatd.net are original products by the manufacturer. We don't sell replicas or fake products.

Will I have to pay taxes for my order?

Depending on your location, you might have to pay customs and duties for your order. We ship your orders from the EU, if you are located in any of the 28 EU countries, you are not subject to additional charges on the total amount you paid. If your country is not within the EU, you will eventually receive a payment notice from customs in your country.

Do you sell on wholesale basis?

Yes we do, contact us for best prices on bulk or wholesale orders.

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