Whenever you place an order, you shall receive an automated email confirming your order including your items, shipping fees and taxes when applicable. Alternatively, you can check all your orders including past ones once you login and go to orders under my account.

We don't accept returns on open items due to the nature of our products. However, you can contact us if you would like to return a sealed product and we can arrange it. Shipping fees are paid by the buyer.

Yes we do unless the product is discontinued or no longer available in the market

If your country is listed at the checkout page, we can ship your order to any address you define within the country.

We ship to all countries listed at checkout page. If your country is not available in the drop-down list, contact us so we can check and arrange shipping to your country.

Shipping time depends on the country you are shipping to, you can check the estimated shipping time on our page "shipping & returns"

Yes, all the products listed on heatd.net are original products by the manufacturer. We don't sell replicas or fake products.

Depending on your location, you might have to pay customs and duties for your order. We ship your orders from the EU, if you are located in any of the 28 EU countries, you are not subject to additional charges on the total amount you paid. If your country is not within the EU, you will eventually receive a payment notice from customs in your country.

Yes we do, contact us for best prices on bulk or wholesale orders.